AI FOLLOW UP

Helpful preparation.
Explicit control.

Tracka can find unanswered inbound conversations and prepare a concise next message from recent context. Each account controls what happens next.

Talk to our team

THE WHOLE COMMERCIAL PICTURE

A follow-up with context.

Prepare a draft from the conversation, review the wording, and send it when you are ready. Enable automatic follow-ups for the accounts and rules you choose.

Sample data · Product illustration Tracka

AI FOLLOW-UP DRAFTAwaiting review

Let’s bring the right people into the next review

Hi Alex,

Following our pilot discussion, would it be useful to include your finance lead in the next review? We can walk through the proposed scope and open questions together.

Let me know what works for your team.

Conversation contextSelected sending accountYour approval

OFF

Keep follow-up inactive.

A connected account can continue synchronising conversations without asking the assistant to prepare or deliver follow-ups.

Choose the mode separately for every account.
Leave existing conversation and opportunity history available to the team.
Change mode later without rebinding the provider account.

REVIEW

Prepare a draft for a person to approve.

With an AI provider configured, Tracka uses recent conversation context to draft a short follow-up for review.

Surface unanswered inbound messages after the chosen delay.
Show the source conversation and selected sending account with the draft.
Let an operator revise, approve or leave the draft unsent.

AUTOMATIC

Automate only inside defined gates.

Automatic mode follows the account’s timing, eligibility and provider rules before a message can be sent.

Apply the delay and account rules chosen by your team.
Return a draft to review when required context, permission or setup is unavailable.
Keep a clear record of what was sent and what still needs attention.

Review is the default. Automatic email requires a known customer and an explicitly linked opportunity; WhatsApp Business also requires retained opt-in and an approved template. AI and messaging-provider setup and sending permission are required.

CONTINUE EXPLORING

A working environment with a clear boundary.

Deployment

Helpful preparation.Explicit control.